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Showing posts from April, 2022

How to Achieve Enterprise DevOps Transformation in 5 Steps

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  DevOps has become the buzzword for many organizations across domains to streamline their value chains, drive excellence, achieve superior customer experience, and enhance productivity, efficiency, and revenue. It is a culture encompassing areas of software development such as testing, delivery, maintenance, and security. DevOps enables the stability of all programs, processes, and systems that are part of the digital infrastructure of any business enterprise. With digital transformation being embraced by businesses to achieve a host of outcomes, a DevOps transformation roadmap should be followed to make businesses competitive. According to Nutanix, 83 percent of business enterprises are embracing DevOps and incorporating it into their value chain. The key metrics in DevOps implementation by enterprises include deployment frequency, change failure rate, lead time for changes, and mean time to restore. However, implementing DevOps in large enterprises can be challenging due to th...

What are the 5 Best Customer Experience Assurance Tools in 2022?

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  Delivering a personalized customer experience across digital channels is essential for business enterprises to be competitive and successful. Driven by technology, brands are focusing on providing customer experience assurance based on data gleaned from various digital channels in real-time. Purchasing behavior and customer journeys have shifted to digital in a major way, making it essential for business enterprises to deliver digital CX across digital touchpoints and customer-facing channels. The benefits accrued for businesses from deriving customer experience insights are: l   Offer a single source of truth to every customer. l   Create interactive customer profiles. l   Personalize your interactions. l   Improve the customer experience. l   Improve the governance of customer data. To achieve timely, personalized, and context-driven customer experiences that are accessible across customer-facing channels, businesses need to harness the best customer ex...

What are the Top Steps for Digital Transformation through Cloud Migration?

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  As business enterprises pursue digital transformation to accelerate decision-making, improve processes and workflows, create superior customer experiences, and generate more revenue streams, the cloud can act as a catalyst. It can position the machine first approach and enable enterprises to automate their business processes and plug into humongous on-demand computing power at lower costs than legacy computing architectures. The cloud is a critical computing resource for enterprises to create disruptive models and achieve flexibility, affordability, and scalability. Statistically, the spending on public cloud services is going to reach a whopping $397.5 billion (source: Cloudwards.net). Also, the cloud has the potential to generate revenues between $100 billion and $170 billion for healthcare companies by 2030 (Source: McKinsey). Maintained by service providers at remote data centers, cloud technology has become the cornerstone of digital transformation for enterprises. It is a n...

How can a Digital Experience Monitoring Strategy be Created?

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  The competitiveness of any business enterprise depends on the adoption of its digital offerings by the end customers. The digital experience is arguably the underpinning factor that can make or break any digital offering in the market. When it plays such an important role in determining the success or competitiveness of any organization, why make a calculated guess on how customers feel when using its products or services? In fact, it makes sense to see what end customers think and/or do at every digital touchpoint of an organization. This brings into the equation, the use of digital experience monitoring to track user behaviors across channels, devices, brands, networks, browsers, and geographies. By monitoring the digital customer experience holistically, business enterprises can gain more insights into their processes and find out where improvements are needed. This way, they can implement positive changes quickly and mitigate any situation arising out of customer dissatisfact...

Predictions in the Field of IoT that CIOs Must Reckon

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  The Internet of Things is one of the technologies making yesterday’s science fiction the reality of today. It will act as a force multiplier for digitization and can potentially transform the world into a smart one - smart cities, smart vehicles, smart manufacturing, smart homes, and many others. According to IDC, spending on IoT by businesses and other entities is going to reach $1 trillion in 2022. Further, out of the projected connected devices of 29 billion by 2022, around 18 billion are expected to be related to IoT. And the data generated by these devices will be to the tune of 73.1 zettabytes by 2025. In other words, ignoring the penetration of IoT across domains and not investing in its vast sweep could be detrimental to the competitiveness of business enterprises in the future. Even though the IoT will continue on its upward trajectory in use cases and device numbers, enterprises should take into account the challenges related to interoperability and security. Let us dis...

How to Accelerate Time to Value for 5G Through Real-Time Service Assurance

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  With ultra-high-speed wireless broadband services, 5G promises to transform the global digital landscape, bringing to life concepts such as smart homes, offices, factories, stadiums, vehicles, and cities. The technology promises a slew of outcomes, which include low-latency communication, enhanced broadband access, and machine-type communication, among others. However, to make these happen and meet user expectations of ultra-high speed, minuscule latency, and greater availability, reliability, and throughput would entail service providers to transform their 5G network infrastructure. This can be a herculean task as legacy service providers would have to manage 5G environments comprising complex multi-cloud, multi-vendor, and multi-technology environments. When these are added to containerized and virtualized network functions based on the architecture of traditional 4G and 3G wireless networks, they can scale the complexity of heterogeneous networks to a different level altogethe...

What Are the Main Elements of Continuous Testing in DevOps?

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  The need to deliver quality at speed by leveraging flexible delivery models with quick feedback loops has become critical in today’s dynamic business environment. This is where DevOps incorporating CI/CD and test automation can enable businesses to quickly adapt to changing market scenarios. With digital transformation being the buzzword to enhance efficiencies and competitiveness of businesses, DevOps continuous testing has become an essential element in the transition. It helps to minimize any associated business risks and delivers superior-quality products with quick turnarounds. Let us understand the need for continuous testing in the SDLC. Continuous testing and its importance Quality has become the cornerstone for business enterprises to achieve customer acceptance and increase brand visibility. The traditional software development approach of testing the integrated modules of a software application after development does not make it entirely free of bugs or vulnerabilities...

Why Do Enterprises Need the Automation of Their Websites and Apps?

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  Software test automation for enterprises can be a challenge given the need to adhere to heterogeneous architectures, quality processes, and compliance requirements. This begs the question: is it possible to achieve the level of test automation that complex systems and modern delivery schedules demand for big enterprises? The answer is “yes”, provided enterprise intelligent automation is implemented for end-to-end business-critical and complex features in phases. So, what is enterprise test automation all about and why is it important for business enterprises? Let us find out in the below-mentioned segment. What is enterprise test automation? It refers to the testing of processes or value chains of business enterprises to validate their smooth functioning in an omnichannel environment. Since every enterprise app or website is mission-critical and helps stakeholders derive insights and make critical decisions, they should perform at their optimal level and be devoid of any vulnerab...