Software Testing Blogs

  Think of all the interactions you have on a day-to-day basis with workplace technology. You log onto the computer, sync up your device, open a browser, open your email, and then join a video call! All of these say a lot about the digital experience. But there may be times when the app might not work, or maybe you are not able to join the video call due to poor connection. From an IT perspective, the cloud application may look perfect, but the end-users may face technical glitches, which can badly affect their productivity. This is where digital experience monitoring (DEM) steps into the picture. What is a DEM? It is a management system that analyzes the usage and performance of data across applications, devices, and infrastructure to know how the user’s interaction with the technology impacts the overall digital experience. Since companies have shifted their services and applications to the cloud, it’s beyond the scope of IT to keep a check on all the components. People have ...

  The competitiveness of any business enterprise depends on the adoption of its digital offerings by the end customers. The digital experience is arguably the underpinning factor that can make or break any digital offering in the market. When it plays such an important role in determining the success or competitiveness of any organization, why make a calculated guess on how customers feel when using its products or services? In fact, it makes sense to see what end customers think and/or do at every digital touchpoint of an organization. This brings into the equation, the use of digital experience monitoring to track user behaviors across channels, devices, brands, networks, browsers, and geographies. By monitoring the digital customer experience holistically, business enterprises can gain more insights into their processes and find out where improvements are needed. This way, they can implement positive changes quickly and mitigate any situation arising out of customer dissatisfact...

  Delivering a superior end-user experience has become the sine-qua-non for the success of any software application. In addition, real-time digital experience monitoring can assist businesses in staying ahead of the competition. The practice of tracking user behavior while the latter interacts with a website, mobile, or web application can yield valuable data for stakeholders to understand the former’s behavior. Monitoring the digital customer experience is considered a key capability of an end-to-end application performance management solution. In fact, business enterprises can identify application glitches/issues and minimize any mean time to repair (MTTR) by tracking every customer transaction in real-time. Today, modern applications speedily deliver a host of end-user services, including the popular voice technology. The humongous data generated therein can overwhelm the IT systems. This is why businesses should ensure the reliability and performance of distributed systems acro...