Top 3 Benefits of DEM You Can’t Ignore
Think of all the interactions you have on a day-to-day basis with workplace technology. You log onto the computer, sync up your device, open a browser, open your email, and then join a video call! All of these say a lot about the digital experience. But there may be times when the app might not work, or maybe you are not able to join the video call due to poor connection. From an IT perspective, the cloud application may look perfect, but the end-users may face technical glitches, which can badly affect their productivity. This is where digital experience monitoring (DEM) steps into the picture. What is a DEM? It is a management system that analyzes the usage and performance of data across applications, devices, and infrastructure to know how the user’s interaction with the technology impacts the overall digital experience. Since companies have shifted their services and applications to the cloud, it’s beyond the scope of IT to keep a check on all the components. People have ...