The Automation Testing of POS Terminals: The Process
Even though online shopping seems to be the buzzword and e-commerce websites are winning the popularity contest thanks to the digitization of the retail industry, a bulk of the sales still take place in brick and mortar stores. According to Forbes, approximately 90 percent of sales are store- bound. However, it has been found that the satisfaction levels among customers visiting retail stores are declining. Great shopping experiences that engage customers are experiencing churn as a result of changing customer preferences for transaction speed and service quality. And to ensure the same, elements such as payment processing, coupons and store sales, and loyalty management, among others, should be tightly integrated and allowed to work seamlessly with the back-end systems. These systems may include warehouse, inventory, order management, supply chain, purchase orders, merchandise planning, marketing, and others. Large retail conglomerates have adopted omnichannel sales strategies, includ...